RETURNS + REFUNDS

We're sorry if you didn't love your product from Frizz + Co.! For full information on our refund policy, please read below:

• To request a return please visit our return portal here: https://frizz-and-co.myshopify.com/apps/return_prime. You will need your email and order number to process this request.

• There is no extra cost for exchanges, although exchanges are subject to availability.

• Please note we only offer refunds if product packaging is unopened, the product is unused, the packaging is in a re-sellable condition and the refund request is made within 14 days of purchase. This is for hygiene reasons.

• We have a 14 day refund policy; from the day the item is shipped, you will have 14 days to request a return.

• Any items that are not returned as new as per the above guidelines, we won't be able to refund your product

• If you have requested a refund on an order which includes a promotional discount, you will be refunded the amount that has been paid.

• Refunds will be paid into the account that was used on the original order.

• Card refunds can take between 5 - 10 days to show into your account.

• For any additional information, please email hello@frizzhair.co

 

FURTHER REFUND INFORMATION & NON-REFUNDABLE ITEMS

Faulty Items
If your item is faulty when it is delivered to you, you can return it for a refund within 14 days from the date you ordered the product.